The official website of Hartsfield-Jackson Atlanta International Airport

Author: Jennifer Walters

  • Mother’s Day Magic: Last-Minute Gifts at ATL

    Mother’s Day Magic: Last-Minute Gifts at ATL

    By: Jennifer Ogunsola Walters

    Mothers are the true superheroes of the world. Yep, they are. It’s not Spiderman. It’s not Superman. It’s MOM.

    While mothers should be honored every day of the year, this blog post is about the special day dedicated just for them.

    Mother’s Day is a day where breakfast in bed is almost a given, handmade cards secure a special place on the refrigerator, and families scramble for that perfect gift that says, “I appreciate you; I love you, and everything you do does not go unnoticed.” Yet, in the hustle and bustle of our daily routines, particularly for those of us navigating through airports on business or leisure, it’s easy to get caught in the whirlwind of travel plans and related to-dos.

    Imagine this: you’re racing through one of Hartsfield-Jackson’s seven busy concourses, surrounded by the usual airport sounds—announcements, conversations, and the distant rumble of planes. During all of that, a sudden realization hits you. You’ve forgotten the all-important Mother’s Day gift! Panic sets in—and then you remember you’re in the perfect place to find a wonderful last-minute present.

    Enter the vibrant world of Hartsfield-Jackson’s world-class concessions program—a realm where the forgotten becomes remembered, where last-minute doesn’t have to mean less thought.

    From the luxurious to the quirky, the artisanal to the iconic, I am going to help you uncover the best spots to grab that last-minute Mother’s Day gift.

    Whether your mom has a penchant for fine jewelry, adores high-end skincare products, relishes a good book, or cherishes local crafts, the world’s busiest airport has something just for her. So, let’s turn what could have been a missed opportunity into an adventure in appreciation – because her day is May 12, just around the corner.

    Brighton (Concourse A): Brighton’s accessories are known for their intricate designs and heartfelt messages. Pick up a beautifully crafted bag or a piece of jewelry with a personal touch that says “Mom, you’re special.”

    Brookstone (Concourses B, C, F, T): Dive into a wonderland of gadgets and gizmos at Brookstone, where the latest innovations meet practicality. If your mom is with you, give her a treat in a massage chair to relax before your flight, or buy her a quirky new tech gadget. Brookstone is your go-to for a gift that says, “Mom, you deserve some relaxation!”

    Duty Free Americas (Concourses E, F): For the cosmopolitan mom, Duty Free is a treasure trove. From luxurious perfumes to chic makeup, grab a glamorous gift without the hassle of paying those high street prices. And it’s perfect for adding a touch of international flair to your Mother’s Day surprise.

    Kiehl’s (Concourses B, F): Treat your mom to the gift of pampering with Kiehl’s skin, hair, and body care products. Known for their natural ingredients and effective results, Kiehl’s is like a spa day in a bottle.

    L’Occitane (Concourse A): This French retailer is known for its luxurious, fragrant body care and skincare products, L’Occitane offers natural beauty treats that will make your mom feel cherished and adored. From soothing hand creams to refreshing facial sprays, it’s a sensory delight.

    M·A·C (Concourses A, F): Add a splash of color to Mother’s Day with a visit to MAC. Known for its vibrant, high-quality cosmetics, MAC is ideal for picking up that perfect shade of lipstick or eye shadow that Mom loves but would never splurge on for herself.

    Pandora (Concourse E): Jewelry is a classic, and Pandora offers charms and bracelets that can be personalized to capture special moments. Choose a charm that commemorates a shared memory or expresses your appreciation, making it a keepsake she’ll treasure forever.

    Don’t see what you’re looking for? Here’s a complete list of concessions offerings at Hartsfield-Jackson Atlanta International Airport here.

    Celebrate Mother’s Day in style, even at the eleventh hour, with ATL’s fantastic selection of shops. Happy gift hunting! Remember her day is May 12!

  • ATL Stories: Leaders, partners launch collaborative to fight human trafficking

    ATL Stories: Leaders, partners launch collaborative to fight human trafficking

    By Jennifer Ogunsola
    Communications Manager

    Leaders unite in the fight against human trafficking. From left: ATL Deputy General Manager Jan Lennon; Clayton County Commission Chair Jeff Turner; Atlanta Police Chief Rodney Bryant; Airport General Manager Balram Bheodari; Atlanta Mayor Andre Dickens; Georgia’s First Lady Marty Kemp; Attorney General Chris Carr; Fulton County Sheriff Pat Labat; ATL Special Projects Manager Corliss Davenport; and Youthspark Executive Director Jennifer Swain

    Hartsfield-Jackson officials and Atlanta Mayor Andre Dickens were joined by Georgia’s First Lady Marty Kemp, Attorney General Chris Carr and a host of state, county and local partners to launch the new multijurisdictional human trafficking collaborative, “Not in My County.” The collaboration between ATL and the Airport community brings dedicated resources to fight human trafficking throughout the region.

    “The fact that we are home to the world’s busiest airport certainly makes us a landing spot for traffickers and their victims,” Mayor Dickens shared with the crowd during the Jan.31 press event.

    “While admitting that it breaks his heart that Atlanta is considered one of the nation’s top cities for child sex trafficking,” Dickens added, “The truth is that this is a problem much bigger than any one local jurisdiction, and it will require the collaboration of government and law enforcement on every level.”

    Atlanta’s underground commercial sex industry accounts for an estimated $300 million annually. As the busiest airport in the world, ATL leaders along with the Airport community understood the importance of creating a collaborative. The “Not in My County” collaborative, which will convene once a month, boasts over 35 members–which includes state, county, and local agencies–to address the region at large about sexual exploitation, forced labor, and the planned work to combat it.

    “Human trafficking is a scourge on our planet, and this exploitation of people devastates lives worldwide,” said Airport General Manager Balram “B” Bheodari. “At Hartsfield-Jackson, we remain committed to eradicating it by stopping those who traffic men, women, and children in our backyard.”

    Georgia First Lady Marty Kemp, who has been both vocal and engaged in eliminating human trafficking throughout the state, discussed her work as co-chair of the Georgians for Refuge, Action, Compassion, and Education (GRACE) Commission, created to combat the threat of human trafficking in Georgia. She added that it’s one of her and Governor Brian Kemp’s top priorities.

    “We are truly united in the fight to make Georgia a safe haven for survivors and a hostile environment for criminals,” expressed Kemp, who announced that the General Assembly will consider legislation to add human trafficking to the list of offenses requiring a superior court judge to grant bail.

    The first lady also shared that the state is opening a second receiving facility for survivors.

    “These facilities are literally the envy of the nation, providing young adults and children, who have become victim to trafficking, a place for wrap-around services,” she said. “They fill up quick, which is a humbling and constant reminder that we cannot pat ourselves on the back. We must continue to raise a voice for those who are voiceless.”

    Other distinguished guests and collaborative partners working hard to reduce and eliminate trafficking throughout the state including Georgia Attorney General Chris Carr, Clayton County Board of Commissioners Chairman Jeff Turner, APD Police Chief Rodney Bryant, Fulton County Sheriff Pat Labat, APS School Board Member Erika Mitchell, and youthSpark Executive Director Jennifer Swain.

    This human trafficking collaborative is much-needed to develop a unified and comprehensive plan to end human trafficking, and Georgia Attorney General Chris Carr shared that last month, the state indicted 15 defendants, including nine individuals charged with solicitation in Fulton County. 

    Transportation Security Administration Federal Security Director Robert Spinden, Customs and Border Protection Port Director Paula Rivera, Woman at the Well Transition Center Executive Director Donna Hubbard and human trafficking survivor Dorsey Jones, were also on hand to pledge their commitment and stand arm-in-arm in the fight to end human trafficking. 

  • ATL Stories: #ATLStrong

    ATL Stories: #ATLStrong

    By Jennifer Ogunsola
    Communications Manager

    In early March 2020, the world began shutting down, and the world’s busiest airport instantly became quiet, and for the first time ever, rather empty.

    On April 9, 2019 there were 62,770 passengers. This number includes originating passengers as well as those connecting through Atlanta. On that same day this year, there were only 2,621 total passengers. Hartsfield-Jackson Atlanta International Airport (ATL) took a major hit—as did every airport throughout the world—and the reason why should be no surprise. No matter who you are or where you are in the world, you’ve been impacted in some way, shape or form by the COVID-19 pandemic.

    “The COVID pandemic has substantially impacted society as a whole, and the travel industry specifically,” said ATL General Manager John Selden.

    With travel down more than 95 percent at its lowest point occurring on April 9, that didn’t stop ATL from focusing on passenger and employee safety from every aspect. From upgraded and robust sanitation protocols, to installed Plexiglass barriers and floor decals that denote 6-foot markings, ATL is showing the world why it’s been named the most efficient airport in the world for the 17th consecutive year.

    Despite the temporary reduction of services, systems and operations at Hartsfield-Jackson due to the impact of COVID-19, every employee and Airport partner agency—federal agencies, law enforcement partners, airlines, concessionaires and other tenants, and contractors—has stepped up in every way. 

    “Once the impact of COVID-19 hit and we immediately implemented the shelter-in-the-place orders, our entire organization had to make an immediate pivot of how we managed our day-to-day business,” said ATL’s Chief Financial Officer Greg Richardson. 

    Together, ATL and its partners have remained strong during this uncertain and extremely challenging pandemic, and quickly implemented aggressive short-term and long-term protocols to mitigate the spread of the virus.

    Providing a safe environment for passengers and employees has always been a No. 1 priority for ATL. So, from the beginning, you saw more than 300 smart hand sanitizer stations installed  throughout the airport, janitors stationed in the restrooms, the Plane Trainbeing cleaned three times daily, the cleaning frequency increased in all high-touch areas, and more than 4 million face coverings on hand for passengers who need them. Social distancing requirements are reinforced with signage throughout the Airport, specifically on the Plane Train, SkyTrain, gates, checkpoints and check-in areas.

    As for masks, Atlanta Mayor Keisha Lance Bottoms signed a mandatory mask ordinance for the city of Atlanta, therefore Airport employees, travelers and guests are required to wear face masks while in the Airport.

    “Our ability to adapt to the changing environment and helping our customers feel safe while traveling has certainly helped to facilitate the recovery,” explains Paul Meyer, assistant general manager of Operations and Transportation. 

    Quickly adapting is something that ATL has mastered. After months of of staying home during this year’s widespread pandemic, the world is beginning to reopen. Domestic travel is picking up as states relax restrictions, countries in Europe are ending their lockdowns, and some Caribbean islands are preparing for tourists. As travelers return to the skies and observe just how ATL and its partners address COVID concerns and observe just how ATL and its partners address the pandemic, Airport General Manager John Selden hopes they will serve as ambassadors to encourage others to do the same.

    “Passengers are coming back, airlines are adding flights, and we are going to be ready for them,” he said.

    The pandemic recovery will be long-term, spanning many months. As COVID-19 continues to change and shift, so will operations at ATL. For more than four months, ATL and all of its partners have taken a major hit and face a steep uphill climb; however, ATL’s strength has allowed it to endure and begin the roadmap to recovery.

    So, when asked what has been ATL’s source of strength during this uncertain and extremely challenging pandemic, Selden affirms, “Without question, it is our exceptional relationships with our airline and federal partners and our outstanding fiscal management of our funding, liquidity, expenses and revenue production over the past few years that enables us to weather the storm. But most importantly, our Department of Aviation employees and their dedication to ensuring ATL is the best run airport in the world.”

    For any updates, find us @atlairport on all platforms.

  • ATL Stories: Employees Making a Difference

    ATL Stories: Employees Making a Difference

    By Doug Strachan
    xxx

    Do you know DOA (Department of Aviation) employee Amany Fanous (a-Man’-y fa-Noos’)?

    You may recognize her as a familiar face when traversing the DOA’s Executive Offices; and you may even know that she is the DOA’s contracted social media manager for Customer Engagement, and that she splits her time between Steve Mayers in Customer Experience, Jai Ferrell in Marketing, and Elise Durham in Communications. But, how well do you really know Amany?

    Helping find implementable solutions to unmet customer needs is something Amany enjoys most about her role at ATL. Although her job can be challenging when customers become demanding or frustrated, Amany states that focusing on issue resolution—as opposed to behavior or personality—often results in satisfying outcomes and service resolution. She advises that when customers are angry, the airport professional should never take it personally.

    As she has been working from home like many DOA employees, Amany empathized with the front-line Airport staff, i.e., the important Customer Service representatives (CSRs). Motivated with fellow feeling, Amany borrowed a sewing machine from a friend, procured materials, and set about mask making. Not having experience or access to the melt-blown, nonwoven polypropylene used in N95 masks did not deter Amany; instead, she found flannel and other cotton-based fabrics worked well. Without available elastic, Amany substituted ribbon material to allow the user to tie on the mask. To date, she’s crafted—with help from her two sons—25 masks for CSRs, and 25 masks for friends in other industries.

    Fanous’ motivation to help her front-line compatriots did not stop with mask making, though.  With the support of her teammates Aminah Farley and Nada Afifi, and the help of Ashraf Demian, a Planning and Development director, she was able to send snacks to the CSR team on multiple occasions as tokens of appreciation for their efforts to keep ATL running.

    Amany hails from Cairo Egypt, lived in Dubai, and after being relocated to Georgia 10 years ago by her company, SITA (Société Internationale de Télécommunications Aéronautiques), she resides in Smyrna. Her former project manager/airport management solutions consultant role at SITA was not Fanous’ first brush with aviation. Her early tutelage came in the guise of her employment as a flight attendant at Egyptian Charter Airline (ZAS) and database administrator with the Egyptian Ministry of Civil Aviation for six remote Egyptian airports.

    A mother of twin boys, Sherif and Adam, Amany is proud of the fruit of her years of hard work as a single mom.

    Sherif graduated from high school in 2019, is studying Computer Engineering at Chattahoochee Tech, and finds time to help support his education by working part time at a local retailer. Adam, a teen with special needs, is a recent 2020 graduate and works like his mom at ATL, as a customer service representative—or more colloquially, a “greencoat.”​​​​​​​

    Ready to get back to the front lines of ATL, Fanous said that her first order of business is to walk the Central Passenger Terminal Complex to revitalize her ATL vibe. It goes without saying that all ATL-loving DOA employees are eager to get back to what they treasure most about the Airport: serving our valued passengers.

    When we [Department of Aviation employees] return, why not take time to seek out Amany and share your story with her?

  • ATL Stories REVAMPED: From the Football Field to the Airfield

    ATL Stories REVAMPED: From the Football Field to the Airfield

    By Jennifer Ogunsola

    Communications Manager

    Within minutes, his dream of playing professional football came to an end when he experienced a career-ending injury.

    Nearly 30 years ago, Thomas Wilson was a senior at Florida State University and star defensive back from Tallahassee, Florida. Immediately after the injury, Wilson had to make a decision that would impact the rest of his life.

    “The injury actually did more for me than anything else because it really painted a clear picture that, as an athlete, you’re one injury away from that being taken away,” Wilson shared.

    “It forced me to concentrate more on my academics, and I knew that as long as I was of sound mind, I could always support myself. Luckily, as a young college student, I realized that my legs would give out before my mind would.”

    His decision to pursue an engineering career in 1989 led him to the world’s busiest airport in 2007. And today he’s the program safety director for ATLNext, a 20-year, multibillion-dollar capital improvement program.

    The father of 22-year-old twin boys knows the importance of being intentional, working hard and giving back, traits that he credits to his selfless mom, whom he affectionately calls his hero. In this interview, Wilson gives us a little insight into who he is, his most valuable life lessons and how he landed at the world’s busiest airport to lead a globally recognized safety program.

    Tell me a little about your upbringing.

    I grew up in Tallahassee and was raised by a single mom, who is my absolute hero. Growing up, it was just me and my brother — and I’ll be honest — it was extremely tough for us.  My mom cleaned houses for a living, making about $3,000 a year. As a child, I used to hunt and fish, except it wasn’t a sport for me. It was truly survival.

    Learning how to survive is an important skill.

    Absolutely. I’m not a wasteful person and I manage resources well. I hate to see people squander things because I understand what it’s like to need and not have, to want but can only look, and to wonder and dream. And, I wouldn’t change a thing about how I grew up.

    My mom and grandmother made many sacrifices for me, so I always felt like I owed it to them to give my absolute best no matter what.

    Have they been able to see how successful you’ve become?

    They are all deceased, but they saw me as I started to emerge. In their passing, after mourning, it allowed me to grow stronger, become more determined and focused, and make sure that I share or allow someone else to benefit from my lessons and blessings.

    Was college always in the plans?

    When I graduated from high school, I had an opportunity to be the first person in my family to attend college when I received a football scholarship. I attended Florida State University where I majored in civil engineering. I played football throughout college, and I wanted to go to the NFL, but I had a major injury.

    Did that break you?

    Not at all. There are so many life lessons that I learned from sports. I learned that when it comes to success, there are no shortcuts other than hard work, and you must put in the time. You might have talent, but you have to develop it and I think those are the things where you had to reach down and kind of find out who you are.

    How did you find your path after college?

    Upon finishing school, I had an opportunity to move out west to Southern California and get involved in renewable energy. I happened to work for someone who took me under their wing, which allowed me to expand my knowledge on everything from construction to environmental transportation.

    I had the opportunity to enroll in risk and safety, and then had opportunities to travel and broaden my career by working on many projects throughout the country. After doing that for roughly 15 years, I found my way here to Atlanta.

    How did you land at Atlanta’s Airport?

    In 2007, I was introduced to the Airport’s former assistant general manager of the Planning and Development division and was given the opportunity to step in and take a look at the program to get a firm understanding of what was going on. I then put forth safeguards and policies, making sure that we had the right people to do proper vetting of contractors.

    What is your current role at Hartsfield-Jackson Atlanta International Airport?

    As the program safety director, I make sure that we’re in compliance with all of the federal, state and local safety guidelines. I work to ensure that ATL is covered from a safety perspective on all projects, and that includes making sure that with any of the project contractors that the City brings on board, we understand where some of our risk exposures lay, and make sure that we can do two things: put forth proper safeguards to ensure that everyone goes home safely and complete the project in a timely manner without incident.

    Since working for ATL, what have been the most rewarding projects for you?

    The two most rewarding projects that I’ve worked on at ATL is the Maynard H. Jackson Jr. International Terminal and the Rental Car Center.

    The International Terminal was just a massive undertaking as far as the sheer size, the number of contracts, the number of trades, and the vast diversity of people. Being totally immersed taught me so much, and I would say the same thing for the Rental Car Center. For both, working with the men and women associated with the project in order to come to that one common goal of completion was rewarding.

    You have a very interesting life story. What are you most proud of to date?

    The most rewarding job I’ve ever had was being a father to my 22-year-old twin boys. I work extremely hard to give them the very best that I have, and to watch them grow up and develop into amazing young men has been a true gift for me. I’m proud of who they are and what they’ve accomplished.

    I try to use my lessons to help, teach and empower others. You may be very fortunate where you are, but know that somewhere a door opened for you even if you don’t know who opened that door. I teach my sons and others to find a way to open doors for others.

    * This story was previously published.

  • Saving Thousands of Species, One Click at a Time

    Saving Thousands of Species, One Click at a Time

    Saving Thousands of Species, One Click at a Time
    © Photo by Joel Sartore/National Geographic Photo Ark Grahm S. Jones, Columbus Zoo and Aquarium After a photo shoot at the Columbus Zoo in Ohio, a clouded leopard cub climbs on Sartore’s head. The leopards, which live in Asian tropical forests, are illegally hunted for their spotted pelts.
    By Jennifer Ogunsola Communications Manager
    Life’s toughest situations often reveal one’s true purpose, making way for remarkable things. Nearly 14 years ago, award-winning photographer, author, conservationist, and 2018 National Geographic Explorer of the Year Joel Sartore encountered this very dynamic. That’s when he took some time off, and his life’s passion was born. Sartore is the curator of The National Geographic Photo Ark, a 25-year project documenting some 15,000 species living in zoos and wildlife sanctuaries around the world. The objective is to inspire action through education and save wildlife by supporting on-the-ground conservation efforts. So far, Sartore has been up close and personal with about 10,000 species, creating an exhibit featuring some pretty cool backdrops.  His photos have been seen in the United Nations and Empire State buildings in New York, and at St. Peter’s Basilica in the Vatican in Rome. Now, his exhibit is on display at Hartsfield-Jackson Atlanta International Airport (ATL). At ATL, more than 107 million passengers and 63,000 employees have an opportunity to look into the eyes of these animals and see that they are worth saving. ATL Stories had an opportunity to speak with photographer and curator Joel Sartore to learn more about his photographic journey and what he hopes it will accomplish.
    © Photo by Joel Sartore/National Geographic Photo Ark | Two Golden snub-nosed monkeys, Rhinopithecus roxellana, at Ocean Park Hong Kong.
    ATL Stories: What sparked your interest in taking on such a huge undertaking? Sartore: I started going to the Lincoln Children’s Zoo, a mile from my house, to take photos. I asked the Zoo staff if they had a small animal that would hold fairly still. They brought out a naked mole-rat and put it on a white kitchen cutting board. I was intrigued by the fact that these animals live underground in the wild. That is how Photo Ark started. ATL Stories: Did you know that it would get this big? Sartore: I had no idea at the time it would get to be as big as it is, but I’m pleased because it means millions of people are starting to care about the fate of all life on Earth. That’s what Photo Ark is all about. ATL Stories: Where are you on this journey? Sartore: After 13 ½ years, we are a little more than halfway done, nearing the 10,000-species mark. Our goal is to capture every species in human care around the world. That will likely take the rest of my lifetime.  
    © Photo by Joel Sartore/National Geographic Photo Ark | A federally endangered Florida panther, Puma concolor coryi, at Tampa’s Lowry Park
    Zoo.
    ATL Stories: Have you had any challenges photographing any of the animals? Sartore: I remember my first chimpanzee photo session like it was yesterday. After an hour of prepping, the chimps destroyed my set at the Sunset Zoo in Manhattan, Kansas. The shoot lasted less than three seconds. People can see it on my website. Just search ‘The Chimp Incident.’ I still don’t have an intimate portrait of a chimp to this day.   ATL Stories: Which animal has been the most memorable? Sartore: I had the honor of photographing Nabire, one of the last northern white rhinos left on the planet. She lived at the Dvur Kralove Zoo in the Czech Republic and was the sweetest. Less than two weeks after our visit, she passed away from complications brought on by old age. Now the world just has two left.   ATL Stories: What has been most rewarding for you since you started Photo Ark in 2006? Sartore: Historically, the Florida grasshopper sparrow occurred all over the prairies of central Florida. In the last few years, however, it has neared extinction, with biologists struggling to find the reasons why. When Photo Ark photographed the bird for an Audubon Magazine cover story, it got so much attention that the U.S. government went from spending $20-30k per year to document its demise, to $1.2 million to begin a captive breeding program. That breeding program is a success today, and so there’s real hope for the sparrow thanks to the hard work of the researchers and breeding centers
    © Photo by Joel Sartore/National Geographic Photo Ark | A Coquerel’s sifaka, Propithecus coquereli, at the Houston Zoo.
      ATL Stories: What do you say to families who come through ATL and admire Photo Ark? Sartore: I hope families that come through ATL are surprised, captivated, and then moved to learn all they can about the animals. Only then is there a chance that they’ll take action to save these species. Families can learn about ways to get involved, support the National Geographic Photo Ark and check out some great educational resources for children on NatGeoPhotoArk.org.   ATL Stories: What do you say to those who say, “Why should I care?” Sartore: When we save other species, we’re actually saving ourselves. We need pollinating insects to bring us fruits and vegetables. We need healthy, intact rainforests to keep the planet cool and help regulate global rainfall patterns, which enable our crops to dependably grow. It’s folly to think that we can doom millions of plant and animal species to extinction and we’ll be just fine. It won’t work that way.  
    © Photo by Joel Sartore/National Geographic Photo Ark | An endangered baby Bornean orangutan, Pongo pygmaeus, named Aurora, with her adoptive mother, Cheyenne, a Bornean/Sumatran cross, Pongo pygmaeus x abelii, at the Houston Zoo.
    ATL Stories: How can ATL passengers help in this effort? Sartore: Support your local zoo, aquarium or wildlife rehab center. Many species only exist in captivity now, so when you support a local accredited zoo, your money goes directly towards breeding and saving rare animals. Eat healthier! Eat less meat, and eat locally whenever possible. Meat takes a lot of energy, grain, and water to produce. Buying locally produced fruits and veggies supports local farmers and doesn’t require the carbon emissions of a diesel truck driving it to you from across the country. **This conversation was edited for clarity.
  • 5 Ways to Ease the Stress of Holiday Travel at ATL

    5 Ways to Ease the Stress of Holiday Travel at ATL

    By Jennifer Ogunsola
    Communications Manager

    Traveling under normal circumstances can be stressful. But what happens when you add the busiest holiday season at the world’s busiest airport to the mix?

    Most likely, the first things that come to mind are thoughts of delayed and canceled flights, of clogged roadways, and lines stretching beyond the horizon. Visions of lost luggage, overbooked flights, and every other stress-inducing travel scenario dancing in heads, and magnified significantly during this time of the year. Yes, the rush and uncertainty of holiday travel is inevitable. But feeling stressed doesn’t have to be. One of the most important things to remember is to remain flexible and have realistic expectations.

    Researchers at InsureMyTrip recently released a travel report of the least stressful U.S. airports, and Hartsfield-Jackson Atlanta International Airport (ATL) is considered one of the least stressful airports in the country.

    Imagine relaxing, stress-free, and exploring all of the outstanding offerings at ATL—from award-winning restaurants and art exhibits to picking up a few last-minute gifts from one of the best-in-class retail and convenience outlets. Well, take a few deep breaths and know that ATL has been working to make this a reality for you and your family.

    Here are five tips to make your travels throughout the holiday season everything that it should be — joyful and full of cheer.

    Get to The Airport Early

    It’s probably best if you allow plenty of time to get to the airport

    • Arrive in the Airport terminal at least two hours before departure for domestic flights times; three hours for international flights.
    • Use mass transit like MARTA, rideshare options like Lyft and Uber, and taxis.
    • Visit atl.com for current updates on parking availability, security wait times, flight information and concessionaire information.
    • Follow our social media channels (@ATLairport) for real-time updates on the airport.
    • Use the North and South lower roadways for quicker drop-offs and pick-ups.

    Pack a relaxation travel kit

    TUMI, location: E12 and F9

    When traveling, packing a relaxation travel kit is always a good idea, especially when you’re flying during peak holiday season. Because so much can happen that is out of your control, you may want to consider things that can fit in a small pouch that will help you relax, stay calm and avoid unnecessary stress. This kit will change depending on if you are traveling alone or with children. Here are a few suggestions: an iPad or Kindle, earplugs, noise-canceling earphones, snacks, travel pillow, compression socks, portable charger, a day or two of toiletries, and an extra outfit. You are in luck. ATL has over 100 retail locations just in case you forget to add something to your kit. 

    Take an Art Walk Tour

    “Flight Paths” location: between Concourses A and B

    If you have extended time before your flight or in between flights, ATL’s Art Program, which integrates art exhibits, galleries, sculptures, and performances into the fabric of Hartsfield-Jackson, offers Atlanta’s largest art exhibition. There are many elements of beauty and thought-provoking art awaiting you throughout ATL’s domestic and international atriums and all seven concourses.

    Here are a few exhibits:

    “John Lewis — Good Trouble”
    A wall display pays tribute to the life and legacy of one of our country’s living heroes, located in the Domestic Terminal Atrium.

    “Flight Paths”
    One of ATL’s most popular artworks, Flight Paths simulates a walk through a Georgia forest in the underground walkway between Concourse A and B.

    “Youth Art Galleries”
    An exhibit of Georgia’s K-12 student artwork, which rotates quarterly, located on Concourses T, D and E.

    “National Geographic Photo Ark by Joel Sartore”
    Photo Ark founder Joel Sartore has photographed over 9,000 species around the world as part of a multiyear effort to document every species living in zoos and wildlife sanctuaries, inspire action through education, and help save wildlife by supporting on-the-ground conservation efforts. ATL is the only airport that has a Photo Ark exhibit. Travelers can experience this exhibit in the Transportation Mall between Concourse A through D.

    Relax and Rejuvenate

    Minute Suites, location: Concourses T and B

    As the world’s busiest, you don’t have to wait until you reach your final destination to start your holiday vacation and relaxation time. There are several service locations where you can wind down, get some rest, shower, rejuvenate with a facial or massage, and even get some chiropractic care.

    Minute Suites—Concourses T and B
    XpresSpa —Concourses A, C, and D
    Chiroport— Concourse A

    Keep The Kids Happy

    ATL is one of the coolest airports for kids. Several kid-friendly options will help to pass time while keeping the children engaged and having fun.  Maybe it’s a ride on the Plane Train —make sure to get on the front or back car, which will allow the kids to get a view of the tunnel as the plane travels to the concourses. If you’re up to walking and have some extra time, skipping the Plane Train is a great idea. Walking and using the moving sidewalks will allow them to peek at art exhibits such as Zimbabwe Sculpture: A Tradition in Stone, which features Zimbabwean stone sculptures and even an audio tour.

    There is no shortage of dining option at ATL, especially ones that kids love like Chick-fil-A on Concourses A and C, Grindhouse Killer Burgers on Concourse T, and Varasano’s Pizza on Concourse A.  And parents, to help make downtime more bearable for kids, don’t forget to download their favorite cartoons on your tablet, smartphone or laptop before you leave home. Also, make sure you have extra earphones and backup batteries and chargers.

    Happy Holidays and safe travels from Hartsfield-Jackson Atlanta International Airport!

     

  • ATL: VIEWS FROM THE TOP

    ATL: VIEWS FROM THE TOP

    By Jennifer Ogunsola

    Communications Manager

    For all of the iconic structures that enhance the beauty of Atlanta, few are as unique and captivating as Hartsfield-Jackson Atlanta International Airport, aka ATL.

    With roughly 900,000 flights in and out of ATL annually and over 107 million passengers on those flights, ATL is busy (in fact, it’s the busiest in the world). But beyond those impressive numbers is the facility itself, and its abundant beauty.

    Its breathtaking views abound. For many, it starts with taking in the entire 4,700-acre complex during takeoffs and approaches to land. For others, it is walking between Concourses A and B instead of hopping on the Plane Train and experiencing Flight Paths — the Airport’s 450-foot underground notable art installation by artist Steve Waldeck. Or it may be a night drive along Interstate 85 South and admiring the newly constructed canopies (illuminated with 3,708 LED lights); the breathtaking views are endless.

    Yes, we get it that most people are passing through to catch a flight or greet a loved one. It makes sense you are preoccupied with travel plans and unaware of the beauty in and around ATL. Moreover, navigating this massive complex of 192 domestic and international gates and over 300 shopping, dining and service locations can sometimes be overwhelming for anyone.

    Don’t worry. We’ve got you covered. We have culled the best-of-the-best views – as so determined by ATL’s top executives – to give a sampling of some of our million-dollar views just for you.

    The best part is that once you see these fantastic views, you’ll most likely be inspired to arrive a little early the next time you’re at ATL. Remember to pause and take it all in. When you do, don’t forget to snap a picture of your favorite ATL view, and then share it with us by tagging us @atlairport and using the hashtag #myATLviews.

    TOP 5 ATL VIEWS

    Stogner Hill
    FUN FACT:
    Formerly Radar Hill, in 2016, it was renamed Stogner Hill in honor of the late James Stogner, the retired assistant general manager who devoted more than 40 years to the Airport.
    Air Traffic Control Tower (views from)
    FUN FACT:
    Hartsfield-Jackson has the tallest air traffic control tower in North America (398 feet or 121 meters) and is the fourth tallest in the world.
    The Maynard H. Jackson Jr. International Terminal Large Airy Glass Window View
    FUN FACT:
    The Maynard H. Jackson Jr. International Terminal aka Concourse F was one of the filming locations for the 2017 Warner Bros. comedy, “Father Figures” starring Owen Wilson, Ed Helms, and Glenn Close.
    Flying over the Canopies
    FUN FACT:
    The canopies are 65 ft tall, 195 feet wide, and 3 football fields long.
    Air Traffic Control Tower (views of)
    FUN FACT:
    Known as “The Cab”— the top of the FAA air traffic control tower—gives you a   one-of-a-kind, 360-degree view of taxiways and runways.

    TOP ATL VIEWS FROM TOP ATL EXECS

    The best view is from the Air Traffic Control Tower. You can see how the Airport is the heart of the Atlanta region.

    —John Selden, Airport General Manager

    Top of the FAA Tower on the outside.

    — Michael Smith, Airport Deputy General Manager, Administration

    On Stogner Hill enjoying the sunset view of the South Complex and in awe of the steady flow of landing aircrafts.

    —Balram Bheodari, Airport Deputy General Manager, Operations

    The southern end of the South parking deck overlooking the entire airfield of 9L/27R, 9R/27L, and 10/28.

    —Greg Richardson, Chief Financial Officer

    My favorite view of the Airport is from the Air Traffic Control Tower. It’s a 360-degree panoramic view of the World’s Busiest Airport. It doesn’t get any better than that!

    — Bryan Benefiel,  Assistant General Manager, Finance and Accounting

    My favorite view of the airport is from the window wall at Gate F14. It’s a perfect view of the FAA control tower.

    — Paul Brown, Assistant General Manager, Commercial Development

    I would say that my favorite view at the airport is a window at an airline carriers gate, which lets me know that I’m getting ready to hit the blue skies. While sitting there, it puts me in a moment of relaxation and exploring.

    —Sharon Herd-Brown, Assistant General Manager, IT Operations

    As I’m flying over the Airport at night during touchdown, or arrival, the canopies when they are lit in another color [scheme other than white]. The red, white and blue [for Memorial Day and Labor Day] and all blue [in January for Human Trafficking Prevention Month].

    —Jan Lennon, Assistant General Manager, Safety and Security

    Stogner Hill is a great location.  From there, not only can you see concourses, gates, ramps, runways, taxiways, and aircraft, but you can also hear the arriving and departing flights.

    — Paul Meyer, Assistant General Manager, Planning and Development

    The best view is on top of the fourth floor, outside, next to the Atrium glass enclosure.  The best time to be up there is at night during an arrival push.  It has to be spring or fall when the sky is clear, and the humidity is lower.  During an arrival push, you see aircraft coming from all four directions.  The sky is filled with airplanes.

    —Tom Nissalke, Assistant General Manager, Planning and Development

     

  • Award-Winning Teenage Culinary Sensation Lands at ATL’s Award-Winning Food Festival

    Award-Winning Teenage Culinary Sensation Lands at ATL’s Award-Winning Food Festival

    Atlanta’s Own “MasterChef Junior” Season Five Winner Jasmine Stewart to Host Cooking Demo at Taste of Hartsfield-Jackson
    By Jennifer Ogunsola Communications Manager
    What were you doing at age 11? Chances are you went to school, did your homework, watched television, and hung out with friends. But not Jasmine Stewart. The Atlanta native’s life at such a young age proved that she was talented well beyond her years. By 11, Jasmine was already a seasoned chef, and cooking since the tender age of 3, on a weekly national television show, and preparing exquisite dishes in front of people like former first lady Michelle Obama, Martha Stewart, and international award-winning celebrity chefs like Gordon Ramsay, Christina Tosi, and Wolfgang Puck. Oh, and did I mention being crowned America’s newest “MasterChef Junior” champion on season-five of Fox’s hit culinary competition series, taking home the trophy and a $100,000 grand prize. While that sounds like a sweet life, today, the high school freshman has a whirlwind of amazing opportunities, and one of those opportunities is leading the international star to the world’s busiest and most efficient airport, Hartsfield-Jackson Atlanta International Airport (ATL).
    Yep, Jasmine Stewart is headed to Taste of Hartsfield-Jackson, a premier food festival showcasing the diversity of dining options at ATL, and we got a chance to chat with her before she hits the main stage.
    ATL Stories: So Jasmine, when did you really start cooking?
    Jasmine Stewart: I’ve been cooking since I was around the age of 3. I was definitely not good at cooking at all, but, it was something that I found fun and it was a great way for me to express my creativity. And I loved getting in the kitchen and helping my parents.
    ATL Stories: What types of food did you prepare at 3 years old?
    Jasmine Stewart: I think the first actual dish that I made was pancakes. It was a dish I was making with my mom. It was nothing fancy, just from the box mix. And my mom gave me the simple task of cracking eggs and your girl over here cracked them all over the floor. But that’s when I really realized I loved cooking because I expected my mom to be upset and like, ‘Oh my goodness you made a mess.’ Instead, what she showed me was that with cooking, even if you mess up or make a mistake, you can still turn it into something phenomenal. And the pancakes ended up turning out very good. So, I recognized then that that’s the coolest thing about cooking – you could turn anything into an amazing dish.
    ATL Stories: When did you start cooking seriously?
    Jasmine Stewart: At 6 years old, I would say that I really started being a little bit more independent. That’s when I started to create my own recipes and really experiment and mix and match different things. I remember making breakfast for my family a lot, helping my dad make different dinners, and really just kind of wrote my own recipes. I would like write things down on little recipe cards. And I would create [imaginary] tea parties for my parents.
    ATL Stories: When did your parents first allow you to use a knife? 
    Jasmine Stewart: I think even now my parents are still scared when I use knives, but I would say probably 10 or so. My parents are still very cautious in the kitchen because even adults, even professional chefs, cut themselves. 
    ATL Stories: So switching gears a little, how did you end up on “MasterChef Junior”? 
    Jasmine Stewart: Well, first, I’ve always been a fan of “MasterChef Junior,” but when I tell you I never wanted to be on TV, it was never something I thought of myself. My mom is not a stage mom, I’m not a stage kid. But, my mom found the audition on FaceBook. It was my first audition ever. And I thought, well there’s no way I can make it onto the show because these kids are seriously good.
    ATL Stories: What did this experience mean to you?
    Jasmine Stewart: The things that this has allowed my family to do and the parts of the world that I’ve seen and the people that I’ve met, it’s been such a blessing. It’s so amazing to have this experience in my life. So, I’m thankful to my mom for making me get up that day and go to the audition. 
    ATL Stories: So, you travel a lot, which means you’ve seen many airports. Which is your favorite?
    Jasmine Stewart: Of course Hartsfield-Jackson is my favorite. First of all, there’s no airport like this … and honestly, what I love about our airport is that you can go around, you can eat. I’ve seen people doing massages. You can definitely get some exercise in with all the walking [laughter].
    I just love our airport and it feels like home every single time that I’m in there … and the people are inspirational because whenever I’m around and see the big screen [digital board above the main escalators entering north domestic baggage claim], I see [Mayor] Keisha Lance Bottoms and Ludacris, and sometimes that makes me think, ‘Well, one day that might be my face [pictured]…’ and that would be very cool.
    What airport even does an event like this? Which is what makes this airport super special. But I’m so excited to be back in my hometown and see my people. So, it’s going to be a super cool event.
    ATL Stories: So for those who don’t know, you’re talking about the Taste of Hartsfield-Jackson. You’re going to be hosting a cooking demo. What should people look forward to from you?
    Jasmine Stewart: Guests can definitely expect a lot of fun. I’m very down to earth, so we’re just going to talk like we’re friends. I’m super big on girl empowerment. Super big on kids recognizing that you can do anything and that if somebody else can do it you can do it, and I’m living proof of that. And I’m very big on people recognizing if you get a second chance, come back and kill it. I don’t know if you watched my season, but I actually got eliminated and ended up coming back and winning. It was a big moment in my life when I recognized, girl, if you get a second chance you better hop on that and kill it and don’t waste that opportunity. So, I’m definitely going to try and come out and inspire people because I think that’s super important. I have some pretty cool tricks in the kitchen that I’d like for you guys to see. When you’re cooking, you kind of get to come up with your own hacks and your own tricks. It’s definitely going to be a lot of fun and I truly cannot wait.
  • Napa Valley’s First and Only Black-Owned Estate Winery Gets Wings in Atlanta This Winter

    Napa Valley’s First and Only Black-Owned Estate Winery Gets Wings in Atlanta This Winter

    Brown Estate Winery Makes History with Delta Air Lines Partnership

    By Jennifer Ogunsola

    Communications Manager

    There’s one thing that everyone should know about Atlanta and what makes this city thrive, continuously. And that is, its people — both Grady babies (those born in Atlanta at Grady Hospital) and transplants (those born elsewhere, who at some point migrate to Atlanta).

    Atlanta has a long history of its people being the impetus behind innovative and transformative ideas that shape the future of the city, state, country, and, ultimately the world.

    Atlanta is unique, as there are several corporations, such as Delta Air Lines, whose commitment to its people and cultivating their growth has pushed Atlanta forward. In 1941, when Delta Air Lines made Atlanta home, that changed the city of Atlanta and the future of Hartsfield-Jackson Atlanta International Airport (ATL). That move, which began as someone’s idea, allowed ATL to become the busiest airport in the world.

    “We move the people who move the world” — words that are prominently projected across the top of the “Careers Page” on delta.com, and Carlyne Scott, a Delta employee for the past 12 years, knows, first–hand, how true that statement is.

    What started as an innovative idea for Black History Month at the early part of this year turned into a history-making partnership with Brown Estate Vineyards — the first and only Black-owned estate winery in Napa Valley, California — furthering Delta’s 20-year commitment to supplier diversity.

    Scott, who is a program manager for Delta’s Office of Diversity and Inclusion, and a member of the company’s black community business resource group, is the reason that Domestic Delta One customers will enjoy Brown Estate wines in less than two months, December 2019. There are two Brown Estate wines being added to the winter 2019-2020 menu.

    “That’s just who Delta is — one employee’s idea can gain traction and grow into a bigger project,” shared Emma Kate Protis, Delta communications spokeswoman. “So, no matter where you are in the company, having an open-door to our executives that can allow a suggestion to flourish into a larger opportunity is what we aim for day in and day out.”

    ​​As the airline celebrates its 20-year commitment to supplier diversity, Brown Estate wines will be served on select Delta flights, an idea that came from a Delta employee
    ATL Stories caught up with Carlyne Scott, the Oakland native who’s called Atlanta home since 1999, and Coral Brown, one of the three sibling founders of Brown Estate Vineyards, to get the inside scoop.
    ATL Stories: When did you join Delta Air Lines?
    Carlyne Scott: I actually started with Delta in 2007 in the reservations call center and moved up the ranks. From there, I was able to join our social media team. And for the past three years, I’ve been on our diversity and inclusion team. So, I’ve been able to experience a lot of different departments at Delta and learn our business from the inside out and frontline on up.
    ATL Stories: So, from what I hear, this innovative idea for Delta to partner with Brown Estate Vineyards came from you. Can you share how this all came about?

    Carlyne Scott: Sure. Originally being from the Bay Area, it really started as a conversation with some friends of mine back home. They were saying, “when you come home, we need to take a trip to Brown Estate.” I’d never heard of them before, so I started researching the family and the history behind Brown Estate.
    I quickly just thought, wow, their core values really align with Delta’s. And knowing that we have a focus on diversity across all areas of Delta, but also within our supplier diversity, I thought that it would be a perfect partnership. From there, I suggested it to BOLD, our black community business resource group, their executive sponsor.
    ATL Stories: As a Delta employee, if you have an idea, do you typically take it to the executive sponsor of the business group?
    Carlyne Scott: Yes, we partner quite often with them as far as leveraging ideas and suggestions. And so, it just so happened that Shawn Cole, who is their executive sponsor, is also a Brown Estate wine club member.  As a member, he thought it was a great idea, and then it went to Delta’s Master Sommelier Andrea Robinson, who also thinks highly of the Brown Estate brand and their products.

    After she signed off on their brand and their product, it just kind of snowballed from there and they will now be served on our aircraft for our next round of winter selections. So, that’s really how it came about.

    ATL Stories: Carlyne, how did you feel knowing that this was your idea? 
    Carlyne Scott:  I was ecstatic about it. Really knowing the voice of the impact that one employee can make was very humbling and gave me a grateful kind of feeling. The impact that it had for not only Delta but the Brown family was just a great feeling.
    Siblings Deneen, David and Coral Brown, who founded Brown Estate in 1996. (Picture taken in 2006)
    ATL Stories: Coral, as a co-owner and co-founder with your two siblings Deneen and David Brown, how did you guys feel about this news. 
    Coral Brown: We were all blown away. We’re very excited and humbled about this new partnership with Delta Air Lines. Delta is actually the first corporate entity we’ve partnered with, and it’s been a rewarding process to discover how aligned their company culture is with ours. If we had gone out in search of this kind of relationship, we couldn’t have picked a better corporate partner. 
    ATL Stories: Is this normal culture at Delta where employees feel empowered to share their ideas, and know that something, maybe not this big, but something can possibly come of it?
    Carlyne Scott: Absolutely. We have an open-door policy here at Delta, and we definitely welcome employee feedback and leverage that feedback throughout the business — especially with our business resource groups. And we promote these groups within the different divisions at Delta. So, it is definitely part of Delta’s culture.

    Coral Brown: At the end of the day, we’re both in the hospitality business, and Delta clearly values their employees as much as they do their customers. As we’ve learned throughout the years, honoring your employees is as important as honoring your customers.
    On a much smaller scale than Delta, we embrace this exact ethos  — because the magic ingredient in the success of our business is having a team that’s not only enthusiastic but takes pride of ownership in representing our brand to our customers. In turn, when the hospitality delivery is on point, our customers come away feeling a sense of pride about being a part of our brand.
    I’d just like to add how grateful we are to Carlyne Scott for championing for us. We’ve gotten tons of new followers, and our wine club is expanding. Wine sales, wine club and visitation to our Downtown [Napa] Tasting Room are just bustling. We’re grateful to everyone at Delta, and we are beyond excited about what this new partnership will bring.